Player support
Benalpha Studio Support
Contact the studio for gameplay questions, technical issues, bug reports, or other help related to Benalpha Studio releases.
Contact Support
Email is the main support channel for Benalpha Studio titles. We use it for troubleshooting, product questions, and player assistance.
Support email: benalpha1105@gmail.com
Response time: We usually reply within 2 to 3 business days.
Email SupportWhat To Include
- Game name, such as Gemonite.
- Your device model, operating system version, and app version if available.
- A clear description of the issue and steps to reproduce it.
- Screenshots or screen recordings if they help explain the problem.
- For purchase or store issues, include the store platform but do not send payment card details.
Privacy And Public Information
Our privacy policy is available at privacy.html. This page is the official public support page for Benalpha Studio releases.